Frequently Asked Questions
Everything you need to know about your Nobis experience.
What materials are used in Nobis outerwear?
We use premium materials including ethically sourced Canadian white duck down, windproof and waterproof membranes, and durable technical fabrics designed to withstand extreme weather conditions while maintaining breathability.
How do I determine my correct size?
Each product page features a detailed size guide. Our garments are generally designed with a tailored fit; if you prefer a roomier feel for heavy layering, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How should I clean and maintain my Nobis jacket?
Most of our jackets are machine washable at home. We recommend using a front-loading washer on a gentle cycle with cold water and tumble drying on low heat with clean tennis balls to restore down loft.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
Is there a warranty on your products?
Nobis products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship. This ensures your investment is protected for years to come.